This Refund Policy describes how [Company Name] handles cancellations and refunds for paid Crmzix subscriptions.
1. Free trial
Where a free trial is offered, you will not be charged during the trial period. You can cancel any time before the trial ends to avoid being billed.
2. Monthly subscriptions
Monthly plans can be cancelled at any time and will remain active until the end of the current billing period. We generally do not provide prorated refunds for partial months.
3. Annual subscriptions
For annual plans, you may request a refund within [14] days of the initial purchase or renewal. After this window, the subscription remains active until the end of the paid term and is non-refundable.
4. How to request a refund
Email [billing@yourdomain.com] from the address associated with your account, including your invoice or order number. Approved refunds are issued to the original payment method within [5–10] business days.
5. Exceptions
Refunds may be declined for accounts that have violated our Terms of Service, or where the Service has been used in bad faith. Add-on, setup, or custom-development fees are non-refundable unless required by law.
6. Contact
Questions about refunds? Contact [Company Name] at [billing@yourdomain.com].